... but perhaps indicative of profit seeking corporate culture.
My MacBook needs a new battery. Fine. I'm not happy but I'll deal. I also don't have a car so I either walk or take public transportation. Also fine, I deal. But when I called the Apple store to ask if they had the battery in stock, you know, so I didn't have to trek all the way over to the mall for no reason... guess what?
They can't talk to me on the phone because I don't have a service contract!
I ended up going to a small independently operated computer store. They had to order the battery so it'll take a few days but the personal contact beats the electronic Apple voice any day. Especially when the electronic Apple voice isn't willing to answer a non-device specific diagnostic question.
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