Over the years, I've had business at the Department of Motor Vehicles in five states...
California
Maryland
Massachusetts
New Hampshire
Vermont
And I can say that with one exception, they have all been unpleasant experiences.
California and Massachusetts both had interminable wait times but their employees were reasonably professional.
Maryland had interminable wait times and unprofessional staff.
New Hampshire had minimal wait but incredibly snide, unprofessional staff.
Vermont was the single exception - minimal wait, very pleasant and knowledgable staff.
What's disappointing is that the advent of computers and databases has not seemed to improve the process. When taxpayers were told the money invested to improve state computation power would improve state services ... there's a big 'when' they have yet to answer.
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